In this article, we’ll review how to change the main (or primary) domain on your hosting account. Please note that there are two main steps in this process:
Registering your new domain (and defining the nameservers), then:
Changing the main domain on your hosting account
WARNING: Modifying a website’s domain may break features within the website itself, so always proceed with caution. If you encounter any issues after switching your main domain, we suggest switching it back and requesting assistance from our Webmaster Help service.
If you still want to proceed with the domain name change, follow the steps below.
1. Register your new domain name
Before you begin, make sure that you register a new domain name and then associate that new domain name with your hosting account.
See How to Change my Domain's Nameservers for the steps to follow to associate your new domain name with your existing hosting service.
Once this is done, see the below section to learn how to change the main domain in your Client Area.
Note: Instead of changing your domain name (and thus losing your original domain), you may prefer to simply add a second domain name (called a Parked Domain) to your account, thus having two domains point to your same website.
2. Change the main domain in your Client Area
Please note that the method used depends on your type of hosting service.
Note: It is strongly recommended that you back up your data prior to making domain changes. If you have any questions please reach out to our support team for assistance.
Regular Web Hosting
If you’re using the New Client Area:
Log in to your Client Area
Click on Hosting & Websites from the left side menu
Locate your required service (e.g. example.com), then click Manage
Scroll down to the Domains section, then click Change Primary Domain
Enter your domain information as follows:
Enter your new main domain (e.g. www.example.com). Note: The domain must be registered to your account
Read through the terms and ensure you fully understand the consequences of changing your primary domain. If you have any questions, please contact support before submitting this request
Click the checkbox once you’ve accepted the terms
Click on Apply change
Please allow up to 48 hours for your request to be processed.
If you’re using the Old Client Area:
Log in to your Client Area
Click on My Services from the top menu
Click on your Web Hosting service (e.g. Web Hosting - WEB PRO)
From the left-side menu, click Change Main Domain
Enter your domain information as follows:
Enter your new main domain (e.g. www.example.com). Note: The domain must be registered to your account
Read through the terms and ensure you fully understand the consequences of changing your primary domain. If you have any questions, please contact support before submitting this request
Click the checkbox once you’ve accepted the terms
Click on Apply change
Please allow up to 48 hours for your request to be processed.
Managed WordPress hosting
Note: When switching the main domain of a WordPress website, please be aware that your website will stop working until you have manually updated your WordPress database links on your new domain.
If you’re using the New Client Area:
Log in to your Client Area
Click on Hosting & Websites from the left side menu
Locate your required service (e.g. example.com), then click Manage
In the Domains section, click the Edit icon, next to your Primary Domain
Enter your domain information as follows:
Read through the warning terms and ensure you fully understand the consequences of changing your primary domain. If you have any questions, please contact support before submitting this request
Enter your new main domain (e.g. www.example.com). Note: The domain must be registered to your account & connected to your WordPress
Click Apply Change
Please allow up to 48 hours for your request to be processed.
If you’re using the Old Client Area:
Log in to your Client Area
Click on My Services from the top menu
Click on your Managed WordPress service (e.g. WordPress - WP Pro)
Click on the options menu (the 3 dot icon), then click Change domain
Enter your domain information as follows:
Read through the terms and ensure you fully understand the consequences of changing your primary domain. If you have any questions, please contact support before submitting this request
Enter your new main domain (e.g. www.example.com). Note: The domain must be registered to your account & connected to your WordPress
Click Go
Please allow up to 48 hours for your request to be processed.
Reseller, Cloud or Dedicated hosting
Log in to your Client Area
Click on Hosting & Websites from the left side menu (Note: If you're using the Old Client Area, click on My Services from the top menu)
Click Launch, next to Web Hosting Manager (WHM)
Choose List Accounts from the main page (or find it using the search bar)
Locate the user to modify by typing their account name into the search, then click the “+” symbol next to the username
Click the Modify Account button
Change the Primary Domain to the new domain you want in its place
Please allow up to 48 hours for your request to be processed.