Getting Support Through the WHC Virtual Assistant
WHC support is available through the WHC Virtual Assistant, our AI-powered support agent available directly from the widget on our website.
The WHC Virtual Assistant can answer common questions, guide you through troubleshooting steps, and collect the information needed to help resolve your request. When your request needs to be reviewed by a human agent, it can also create a support ticket on your behalf, all you have to do is ask!
You can also reach us by phone at 1-514-504-2113 or toll-free at 1-888-545-3942.
Our technical support team is available 24/7. Our sales and billing teams are available on weekdays from 8:00 AM to 6:00 PM Eastern Time.
How to contact support through our website
To get help, open the support widget from the WHC website, located in the bottom-right corner, and start a conversation with the WHC Virtual Assistant.
If your request requires further assistance, the WHC Virtual Assistant will collect the required details and pass your request to one of our team members. Depending on the request, you may be connected with a human agent or a support ticket may be created on your behalf.
Viewing your tickets
You can view tickets created by the WHC Virtual Assistant directly from the support widget.
To view your tickets:
Log in to your Client Area.
Open the support widget.
Go to the Tickets section of the widget.
From there, you can open your ticket.
Note: Tickets are only visible when you are logged in to your WHC account.
Ticket updates
Email notifications
When there is an update on your ticket, you will receive an email notification. You can then return to the support widget to continue the conversation or review the latest response.
Replying to a ticket
Once a ticket has been updated, you can reply by typing your message directly in the chat window, as shown in the screenshot below.
Tracking ticket progress
To track the progress of your ticket, open it from the support widget by following the steps above.
If you are already logged in to your Client Area, you will see a notification when a ticket has been updated.
Legacy tickets
Tickets opened before March 31, 2026 will not appear in the support widget.
To view legacy tickets:
Log in to your Client Area.
Click on Support from the left panel.
When your request is transferred to a human agent
In some cases, the WHC Virtual Assistant may transfer your conversation to a human support agent.
When this happens, please allow some time for an agent to review the conversation and pick it up. The details already shared with the Virtual Assistant will help the support team continue from where the conversation left off.