Introduction
In certain circumstances, we understand that you may require additional time to make a payment. To accommodate such situations, we offer a payment extension option under specific terms and conditions. Here is how you can request that, and what to expect from a payment extension:
Eligibility
Account Status: Payment extensions are available to customers in good standing with no history of frequent late payments for the eligible services only. Domain name renewals can not be extended
Reason for Extension: Valid reasons for requesting an extension include unexpected financial hardship or delays in receiving funds.
How to Request an Extension
Contact the Billing department: Reach out to our Billing department via phone, live chat, or ticket
Provide Details: Explain the reason for your extension request and propose a new payment date
Review Process: Our team will review your request and respond within 24 hours
Terms and Conditions
Extension Period: The maximum extension period is typically up to 14 days from the original due date.
Service Continuity: During the extension period, your service will remain active, provided the extension is granted before the payment due date
Fees: There are no additional payments charged for the extension. However, if you are on a monthly billing cycle and close to your next due date, please keep in mind that the next invoice will be generated, and you may have to pay 2 invoices at the same time to keep your service active.
Important Notes
Compliance: It is important to comply with the new payment date to avoid service interruptions.
Repeat Extensions: Frequent requests for payment extensions may affect your account standing and eligibility for future extensions.