Enterprise Anti-Spam filters the email sent to your domain, holding back spam, viruses and malware before they reach your inbox while letting legitimate mail through. On the main domain of a WHC web hosting or Business Email plan, it switches on by itself. Anywhere else, you point your domain's incoming mail at the filter by changing two settings.
Before you start
You need:
An active Enterprise Anti-Spam service, ordered from your Client Area.
Email that's already working on WHC — a web hosting plan, a Business Email plan, a Reseller account, or a Cloud or Dedicated server.
On the main domain of your web hosting or Business Email plan
There's nothing to change. WHC sets up your MX records and email routing for you, and filtering starts within a few hours of your Enterprise Anti-Spam service being activated.
To check that it's running, see Confirm it's working below.
On a Cloud, Dedicated or Reseller server, or any other domain
Here you connect the domain yourself by changing two settings: the domain's MX records, which tell other mail servers where to deliver your email, and its email routing in cPanel, which tells your server to keep accepting that email once it has been filtered. Do both — the filter doesn't work with only one.
Step 1: Replace your MX records
Delete every existing MX record on the domain, then add these three:
Name | Type | Priority | Destination | TTL |
| MX |
|
|
|
| MX |
|
|
|
| MX |
|
|
|
Replace your old MX records — don't keep them alongside the new ones. Mail servers can still deliver to any MX record listed, so an old one left in place lets spam go around the filter and straight to your mailbox.
Where you make the change depends on where your domain's DNS is managed:
You have a cPanel account for this domain — use the Zone Editor in cPanel. See how to update your domain's DNS records for the steps, under If you have hosting with us (cPanel).
Your domain is registered with WHC and has no hosting — use the DNS Zone Editor in your Client Area. The same article covers this, under If your DNS is parked with us.
You're on a Cloud, Dedicated or Reseller server — edit the records in the domain's cPanel account, or in WHM under DNS Functions > DNS Zone Manager. See how to update your domain's DNS records.
Your DNS is managed by another provider (Cloudflare, your registrar) — make the change in that provider's DNS settings, using the values in the table above.
Step 2: Set email routing to Local Mail Exchanger
Once your MX records point to the filter, your server has to be told it is still the final stop for your mail. Without this, cPanel sees the MX records pointing elsewhere and stops delivering incoming mail to your mailboxes.
Log in to cPanel for the account that holds the domain's mailboxes.
In the Email section, click MX Entry.
Select the domain you're connecting.
Under Email Routing, select Local Mail Exchanger, then click Change.
Confirm it's working
DNS changes usually take effect within a few hours and can take up to 48. See understanding DNS propagation for what affects the timing.
Once they're live, send a message from an outside account (Gmail, Outlook) to an address on your domain. You'll know the setup worked when it arrives in your inbox as usual. If nothing arrives after a few hours, check that the three MX records saved exactly as shown and that no old MX record is left, then check that email routing is set to Local Mail Exchanger.
Review messages the filter held back
Mail that Enterprise Anti-Spam flags is held in quarantine instead of being delivered. You review it — and release anything that was blocked by mistake — in the Anti-Spam control panel, which is powered by SpamExperts. You can also manage your domain's inbound routes there.
To open it from your Client Area:
Log in to your Client Area.
Open the Apps page.
Find Enterprise Anti-Spam in the list and open it.
You can also go straight to the panel's address:
https://se1.web-dns1.com/