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How do I set up my email in Outlook?

Connect your WHC email to Outlook on Windows, Mac, or the Outlook mobile app using IMAP.

Connect your WHC email to Outlook on a Windows or Mac computer, or to the Outlook app on your phone. Both use IMAP with the same settings, so your inbox stays in sync everywhere.

Before you start

You need an email address that already exists, and its password. If you haven't created one yet, see how to create and manage email accounts.

Your email password is the one you set for the address itself — not your cPanel password and not your Client Area password.

The settings Outlook asks for

Field

Value

Username

Your full email address, for example [email protected]

Incoming server (IMAP)

mail.yourdomain.com, port 993, encryption SSL/TLS

Outgoing server (SMTP)

mail.yourdomain.com, port 465, encryption SSL/TLS

Replace yourdomain.com with your own domain name. For where these come from and what to do if your DNS is hosted elsewhere, see how to set up your email in a mail app.

Which version of Outlook do you have?

Outlook on a computer comes in two layouts, and the menus differ. Open Outlook and look at the top of the window:

  • If you see a View tab, follow Outlook on Windows or Mac below.

  • If you see a File menu instead, follow Classic Outlook below.

Outlook on Windows or Mac

  1. Open Outlook.

  2. Click the View tab, then click View settings.

  3. Select Accounts, then Email accounts.

    Outlook account settings showing the Email accounts option

  4. Click Add Account, enter your email address, then click Continue.

    The Add Account dialog with the email address field

  5. Under Advanced options, check Let me set up my account manually, then click Connect.

  6. Choose IMAP as the account type.

    Choosing IMAP as the account type in Outlook

  7. Enter your server settings. Incoming mail: server mail.yourdomain.com, port 993, encryption method SSL/TLS. Outgoing mail: server mail.yourdomain.com, port 465, encryption method SSL/TLS.

    Outlook IMAP server settings showing incoming and outgoing server, port and encryption fields

  8. Click Next, enter your email password, then click Connect.

Classic Outlook

The server settings are the same; only the menus differ.

  1. Open Outlook and click File.

  2. Click Account Settings, then Account Settings again.

  3. On the Email tab, click New.

  4. Choose Manual setup or additional server types, then click Next.

  5. Choose POP or IMAP, then click Next.

  6. Enter your name and your full email address. Set Account Type to IMAP, and enter mail.yourdomain.com as both the incoming and outgoing server.

  7. In User Name, enter your full email address, then enter your email password.

  8. Click More Settings, open the Outgoing Server tab, and check My outgoing server (SMTP) requires authentication.

  9. Open the Advanced tab. Set the incoming server to port 993 with SSL/TLS encryption, and the outgoing server to port 465 with SSL/TLS encryption.

  10. Click OK, then Next. Outlook tests the account and reports the result.

The Outlook app on your phone

  1. Open the Outlook app. If this is your first time opening it, tap Add Account. Otherwise tap your profile icon, tap the settings gear, then tap Accounts, Add Account, and Email account.

  2. Enter your full email address, then tap Continue.

  3. If the app asks you to choose a provider, tap IMAP.

  4. Enter your email password. If the app can't find your settings on its own, tap the option to enter advanced or manual settings.

  5. For the IMAP incoming server, enter mail.yourdomain.com, port 993, security type SSL/TLS, and your full email address as the username.

  6. For the SMTP outgoing server, enter mail.yourdomain.com, port 465, security type SSL/TLS, and your full email address as the username.

  7. Tap the checkmark or Sign In to finish.

Confirm it worked

Send a message from your new account to another address you can check, then reply to it. You'll know the setup is complete when the reply arrives in Outlook. Sending and receiving use different servers, so test both.

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